As another Valentine’s Day approaches there will no doubt be some love in the air, all around the world. 

And probably a fair sharing of chocolates and flowers. 

But the professional assistant doesn’t have to wait for Valentines to show the people they serve some love. 

Here are seven ways you can make bosses, managers and clients happy 

1. Deliver Your Best Quality 

Organisations have high expectations of people. Performance is a big driver. 

They want excellence in leadership, management, communications, teamwork and productivity. 

They will expect the professional assistant to be able to deliver a high quality of work. And consistently so. 

That means knowing how to create documents, spreadsheets and presentations with precision and accuracy. 

That means producing layouts and designs that deliver a wow factor. 

That means having quality in mind with everything that you do. 

2. Deliver on Time 

Part of that expectation of excellence covers productivity. 

People expect the professional assistant to deliver tasks on time. 

That is easier to do when you are confident about how to use tools like Microsoft Office. 

If you’re uncertain or a little rusty, tasks are going to take longer. That adds pressure on your working week. 

Know what you’re doing and you’ll save time. That takes the pressure off and gives you more flexibility in your week. 

Improve your productivity by taking an online course in a specific application or get complete training with a package like The Hub

3. Go the Extra Mile 

People like people who add something extra to what they do. 

There are plenty of clock-watchers and workers who go through the motions. Organisations don’t need more of those. 

The savvy assistant is in a good position to demonstrate the value of going the extra mile. That can be done in so many ways. 

Taking a bland PowerPoint presentation and adding some design style to each slide. Producing a report with a tailored note to reference points or sections for different recipients. Setting out a spreadsheet with key figures highlighted. Creating a guide with alternative cover designs, to offer more choice. 

It could be putting in some extra work or detail. You probably have some examples of your own. 

This is not about giving up huge amounts of your time unpaid or overstepping the work boundaries you have set for yourself.  

It’s about the little extra details that will make you stand out. 

4. Solve a Problem  

Organisations face many challenges. They are always seeking solutions to problems. 

If you are an assistant who can help on that front, you become a highly prized asset. 

Instead of just completing tasks, you are looking at the bigger picture. You are thinking about the organisation. You are coming up with ideas and suggestions. 

If a client likes your solution, it may well lead to work that delivers the solution – or more work later down the line. Even if they don’t go with it, they will see that you are sharp and on the ball. 

People notice these things.  

5. Add Value 

Organisations and clients love it when you add value. 

You’ve smartened up an organisation’s white paper draft. You send it with ideas for articles, blogs or videos that could be used in marketing the core messages within it. 

You’ve created a lead magnet guide. With the PDF you provide six alternative titles for it, to see which one your client likes best. 

You’ve carried out some research on a topic. You suggest ways the information could be used – subjects for social media posts, an E-book, an infographic or a thought leader video series. 

Adding value goes beyond simply completing tasks. It comes from the same approach and mindset as ‘going the extra mile’. 

6. Demonstrate Your Microsoft Office Skills 

The professional assistant who knows how to use Microsoft Office and Microsoft 365 properly demonstrates respect to the organisation or clients. 

It sends out the message that you care about the work you do. 

You take pride in being productive, efficient and timely. You exude confidence. You know how to use the right tools in the best way to get things done. 

You’re not someone who lets their skills slide. You understand the value of training and continuing professional development.  

The savvy assistant ensures they have essential Microsoft skills in the relevant applications. 

If they need all the tools, training through a complete package such as The Hub could be the smart move. 

The savvy assistant who wants advanced training or to get to grips with a specific Microsoft topic might choose to get one-to-one coaching

The more skilled you are, the more you can do in a given time. And, naturally, the more you can charge. 

7. Show Your Appreciation 

In business, the personal touch counts. 

Thank clients for their business. Thank them for their payments. 

Remember their birthdays if you know the dates. Send them a card at Christmas. 

Recommend a book, show or article you think they might like. 

Showing your appreciation will be appreciated. 

How do you show your clients that you ‘love’ them? 

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Gareth Johnson – Leader GRE Education

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Laura Carizzo- Royal Norwegian Embassy in Argentina

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Lyn Parker

Course is packed with so much valuable information in a easy-to-understand and follow language, even for a complete beginner. I can respect the fact that sometimes it’s very hard for an expert to break the information down to basics. but Shelley has done it brilliantly. I was sure that I knew quite a bit but Shelley has proven me wrong even at the very beginning of the basics of PowerPoint. Lessons are short and precise which allowed me to easily transfer the new skill into practice without being overwhelmed and to carry on adding on more with each lesson. I had so many ‘Aha!’ moments and for most of them I couldn’t believe I used to pay graphic designer to do it for me, now, thanks to Shelley, I am looking forward to creating, designing, converting my presentations all by myself!

Iva Freeman – Vertex Human Capital

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James O’Connor – Cavannah Homes

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Dylan Teal Hopkins – Cavannah Homes
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Leigh Dowling – Innuous

Microsoft Teams One to One Training Session

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Melissa Marshall – Present Your Science

A course on Outlook had been on the top of my list when Shelley asked VA’s what they wanted to learn. It was a real case of ‘so that’s how you do it’ or ‘I never knew that’. I have to say that I learnt so many great tips it has definitely improved the way I work in Outlook and my inbox is looking colourful and organised and I can’t wait to share this knowledge with my clients.

Jacqueline Leake – JLeake VA Services – Outlook

A great course with lots of examples and step by step instructions. I can now confidently create infographics and as a bonus, I learnt a lot of new PowerPoint functionality that will enhance all my PowerPoint work and save me so much time.

Jessica Bailey – Integral Resource

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