Communication is happening all around us.
We probably tend to notice it more when it goes wrong. Like the retailer messing up our online order. An attendee thinking the meeting was face-to-face instead of on Zoom. Confusion over time zone differences across the world. The wrong food being served at your table.
When it goes right, on the other hand, communication probably doesn’t get the credit it deserves.
The train that runs on time. The Air Traffic Controller who keeps multiple planes safe in the sky. The set play in football that delivers a goal. The showjumper making a clear round. The notifications so every attendee turns up to the call on time.
It all involves communications.
In life. In business. It matters.
Most teams in organisations understand this at some level. It’s not always so easy in practice but the approach and application of technology helps.
Silo thinking is dying out and being replaced by more joined-up conversations. The old ‘them and us’ of sales and marketing is unsustainable for business. Smart leaders recognise they need to get people aligned under a unifying vision and purpose. That’s how you make achieving goals easier.
Marketing knows the number of leads it needs to generate and finds better ways to qualify them. Sales pick up the baton and using real-time data, can track the engagement and activity of prospects.
That allows salespeople to have better conversations with people and close faster. When they do, they can deliver a smooth handover to customer service. A nice welcome, clear onboarding and ongoing attention.
That all makes for better customers and more loyal customers.
If the IT team can understand the needs of different departments, it can work out better solutions – maybe at a lower cost. If HR is on the pulse of what’s going on within the organisation, it may be able to prevent problems or nip ‘issues’ in the bud.
Dealing with Information Overload
Communications involve exchanges of information and that’s where things can break down, get confusing or become overwhelming.
You take a look at your inbox and see a pile of messages. Read. Unread. Sorted. To sort. The information you need to answer a query is in an email from way back. You just have to find which one.
The multiple pings on your phone tell you another chat chain is going off in one of your WhatsApp groups.
You’ve got files in some kind of order but still, plenty looking for a home in the right folder – or a fresh folder.
Then there are all the posts, articles and podcasts asking for your time.
Having a system that allows you to manage it all makes life a lot easier. This is where Microsoft Teams excels.
All You Need in One place
You want to turn notes into a presentation. You want feedback on a proposal or white paper – and to be able to see everyone’s comments all in one place. You want to hold online meetings but not have to keep setting up Zoom.
These communication tasks can all be done within Microsoft Teams.
No need to keep switching in and out of different apps. It’s all in one place. And if you do need extra applications, many of these will integrate neatly with Teams.
Having such a powerful tool at your service gives you reassurance with every task. But you’ll only feel fully confident when you know how to use its many features and functions.
Bring Yourself Up to Speed
The way to get confident with something is to do it. And keep doing it, until it’s as automatic as brushing your teeth.
You could try to work it all out for yourself. Do the ‘trial and error’ thing until you get somewhere. Or you could invest in yourself by learning from a specialist Microsoft Teams trainer.
Someone who not only knows how the application works but also knows how to teach it well. You want a good communicator. That way the learning sticks and you are covered for the essentials.
Naturally, I am going to point you in my direction. As well as offering individual online courses on Microsoft Teams you can also take advantage of the complete set with The Hub, which some have dubbed ‘The Full Monty’.
Professional assistants and corporate clients can also benefit from my 1:1 virtual live and group training.
Explore the 1:1 options here. Or, if you’re looking to get a group of people trained in Teams, get in touch with me directly so we can talk about what you’re looking for.