Communication is happening all around us. 

We probably tend to notice it more when it goes wrong. Like the retailer messing up our online order. An attendee thinking the meeting was face-to-face instead of on Zoom. Confusion over time zone differences across the world. The wrong food being served at your table. 

When it goes right, on the other hand, communication probably doesn’t get the credit it deserves. 

The train that runs on time. The Air Traffic Controller who keeps multiple planes safe in the sky. The set play in football that delivers a goal. The showjumper making a clear round. The notifications so every attendee turns up to the call on time. 

It all involves communications. 

In life. In business. It matters. 

Most teams in organisations understand this at some level. It’s not always so easy in practice but the approach and application of technology helps. 

Silo thinking is dying out and being replaced by more joined-up conversations. The old ‘them and us’ of sales and marketing is unsustainable for business. Smart leaders recognise they need to get people aligned under a unifying vision and purpose. That’s how you make achieving goals easier. 

Marketing knows the number of leads it needs to generate and finds better ways to qualify them. Sales pick up the baton and using real-time data, can track the engagement and activity of prospects. 

That allows salespeople to have better conversations with people and close faster. When they do, they can deliver a smooth handover to customer service. A nice welcome, clear onboarding and ongoing attention. 

That all makes for better customers and more loyal customers. 

If the IT team can understand the needs of different departments, it can work out better solutions – maybe at a lower cost. If HR is on the pulse of what’s going on within the organisation, it may be able to prevent problems or nip ‘issues’ in the bud. 

Dealing with Information Overload 

Communications involve exchanges of information and that’s where things can break down, get confusing or become overwhelming. 

You take a look at your inbox and see a pile of messages. Read. Unread. Sorted. To sort. The information you need to answer a query is in an email from way back. You just have to find which one. 

The multiple pings on your phone tell you another chat chain is going off in one of your WhatsApp groups. 

You’ve got files in some kind of order but still, plenty looking for a home in the right folder – or a fresh folder. 

Then there are all the posts, articles and podcasts asking for your time. 

Having a system that allows you to manage it all makes life a lot easier. This is where Microsoft Teams excels. 

All You Need in One place 

You want to turn notes into a presentation. You want feedback on a proposal or white paper – and to be able to see everyone’s comments all in one place. You want to hold online meetings but not have to keep setting up Zoom. 

These communication tasks can all be done within Microsoft Teams. 

No need to keep switching in and out of different apps. It’s all in one place. And if you do need extra applications, many of these will integrate neatly with Teams. 

Having such a powerful tool at your service gives you reassurance with every task. But you’ll only feel fully confident when you know how to use its many features and functions.  

Bring Yourself Up to Speed 

The way to get confident with something is to do it. And keep doing it, until it’s as automatic as brushing your teeth. 

You could try to work it all out for yourself. Do the ‘trial and error’ thing until you get somewhere. Or you could invest in yourself by learning from a specialist Microsoft Teams trainer. 

Someone who not only knows how the application works but also knows how to teach it well. You want a good communicator. That way the learning sticks and you are covered for the essentials. 

Naturally, I am going to point you in my direction. As well as offering individual online courses on Microsoft Teams you can also take advantage of the complete set with The Hub, which some have dubbed ‘The Full Monty’. 

Professional assistants and corporate clients can also benefit from my 1:1 virtual live and group training. 

Explore the 1:1 options here. Or, if you’re looking to get a group of people trained in Teams, get in touch with me directly so we can talk about what you’re looking for. 

The session was well structured and the explanation was very clear. It was amazing how Shelley managed to squeeze so much info in just one hour and a half! Colin’s support and contributions were also very valuable, and so were “Virtual Veronica”‘s. Thank you for a most interesting and useful training session at the Miss Jones Virtual Summit!

Laura Carizzo- Royal Norwegian Embassy in Argentina

I haven’t used PowerPoint in 20 years, this has really boosted my confidence.

Lyn Parker

Course is packed with so much valuable information in a easy-to-understand and follow language, even for a complete beginner. I can respect the fact that sometimes it’s very hard for an expert to break the information down to basics. but Shelley has done it brilliantly. I was sure that I knew quite a bit but Shelley has proven me wrong even at the very beginning of the basics of PowerPoint. Lessons are short and precise which allowed me to easily transfer the new skill into practice without being overwhelmed and to carry on adding on more with each lesson. I had so many ‘Aha!’ moments and for most of them I couldn’t believe I used to pay graphic designer to do it for me, now, thanks to Shelley, I am looking forward to creating, designing, converting my presentations all by myself!

Iva Freeman – Vertex Human Capital

Shelley was very thorough and knew a lot of tip’s for using Teams, thank you 🙂

James O’Connor – Cavannah Homes

Very informative, constantly getting everyone in the meeting involved, loved every bit of it!

Dylan Teal Hopkins – Cavannah Homes
Fantastic and informative training and great to see all of the exciting functions with Microsoft Teams.
Laura Rigby – The Apprenticeship College
Shelley was really clear in her teaching and went at a pace that was helpful to us. We covered all we needed to know to get us started, as a small team, using MS Teams. She was also very helpful in the run up to the session, with check in calls and ensuring our platform was set up correctly. I would highly recommend Shelley to anyone wanting to learn to navigate their way around MS Teams.
Leigh Dowling – Innuous

Microsoft Teams One to One Training Session

Shelley was approachable, easy to work with, and agile with answering questions to apply the session to my specific needs

Melissa Marshall – Present Your Science

A course on Outlook had been on the top of my list when Shelley asked VA’s what they wanted to learn.

It was a real case of ‘so that’s how you do it’ or ‘I never knew that’. I have to say that I learnt so many great tips it has definitely improved the way I work in Outlook and my inbox is looking colourful and organised and I can’t wait to share this knowledge with my clients.

Jacqueline Leake – JLeake VA Services – Outlook

A great course with lots of examples and step by step instructions. I can now confidently create infographics and as a bonus, I learnt a lot of new PowerPoint functionality that will enhance all my PowerPoint work and save me so much time.

Jessica Bailey – Integral Resource

I really like Shelley’s courses. She has a clear and easy to follow teaching style. In ‘How to Create Fillable Forms’ I’ve learned about the functions of the Developer ribbon which will mean I’ll be able to create a bespoke Returns Form for a client who has an online shop

Freya Henderson – Virtual Office Orkney

Shelley was really clear in her teaching and went at a pace that was helpful to us. We covered all we needed to know to get us started, as a small team, using MS Teams. She was also very helpful in the run up to the session, with check in calls and ensuring our platform was set up correctly. I would highly recommend Shelley to anyone wanting to learn to navigate their way around MS Teams.

Sarah Clements – Inuous

Absolutely superb course, easy to follow and to refer back whilst putting it all into practice! I was unaware of the extent you can customise a presentation and it’s just made me want to know more – what’s next Shelley?

Denise Williams

I thought I had a pretty good grasp of Outlook until I did this course! In her videos, Shelley is clear and concise, and the language she uses is straightforward and jargon-free. Each module is broken down into manageable chunks, which helps keep your attention and means the course is easy to fit in around other commitments. I’ve created email templates and implemented rules that are already saving me time, and as all the other things I’ve learnt start to become second nature, the positive impact on my efficiency is fast becoming clear. This course has been incredibly beneficial and I would highly recommend it to anyone looking to strengthen their skills and boost productivity.

Pip Doleman VA

I thought I knew Powerpoint really well, but I wanted to specifically learn how to use Powerpoint to create better infographics, easily and quickly. Shelley explains everything in a very logical and clear way, so I understood everything the first time I heard it. The most useful thing I learnt was that Powerpoint can do so much more than I thought it could. By also using the short cuts that Shelley showed me I am much quicker than I have ever been and I thought I was already quick!

Susan Marot

Shelley Fishel of Tomorrow’s VA has a wealth of experience in Microsoft Office. I met her in person 2 years ago at the PA Show in London. I also saw her in action in a fab workshop and knew she was the whizz that everyone had told me she was. I have since bought a lifetime access to her HUB and all the courses in there are a MUST if you are a VA on a mission. The courses will give you confidence in all the Office 365 components and will catapult you to dizzy heights

Alex Hughes