Everybody knows that behind every successful manager or company director, you’ll find an organised, efficient Virtual Assistant. Business owners actively lean on their VA, confident that work will be taken care of, in their absence.

Virtual Assistants’ tasks and skills can often be divided into technical expertise and personal skills.

Robert Half, named to Forbes list of ‘America’s Best Large Employers’ (2016), and to FORTUNE® magazine’s list of “World’s Most Admired Staffing Companies” (2016), mentions in a 2015 Special Report – The demand for Skilled talent that, we’re facing what some have called, ‘the great skills gap.’ Businesses continue to struggle finding workers with job-specific skills and new skills needed to meet rapidly changing technologies. Candidates who have these abilities will get multiple offers and counteroffers – and employers will have to compete even harder to attract the best talent.”

If “the great skills gap” was already such an important issue of 2015, you can guess what the 2018 situation is.

For a VA this can be a really stressful problem.

The central question is, “Are Virtual Assistants getting the specialised IT Training they deserve?”

The answer is simple, ‘No.’

At least not within a VA’s time and business budget, particularly if they have just started the business themselves. Obviously, the Virtual Assistant’s IT training is a necessity, you perform a broad range of tasks that help the individual you work for be more productive.

It’s not the purpose of this article to highlight all the duties and skills a VA needs to perform and have. But it is our aim to highlight your need to receive a proper IT Training and support.

Why do you need IT Training?

As a virtual assistant, you must be extremely organised, must be able to multitask, know your boss’s day / week like the back of your hand, and stay calm should any problems crop up.

The right IT Training is essential for maintaining the successful Virtual Assistant’s continuous professional development.

IT Training also helps eliminate the feeling overwhelm.

“Information technology and business are becoming inextricably interwoven. I don’t think anybody can talk meaningfully about one without the talking about the other.” ~ Bill Gates

Just envision how good it feels to be the:

  • Best possible VA for the person/business you work with.
  • Increase your professional skills and abilities so that you can move up the career ladder.
  • Help your clients clearly see YOU as their secret weapon
  • Have the confidence to get the rate you’re worth.
  • Close more projects because you can prove to your clients that they’ll work with an experienced and efficient trained VA who understand the IT “rules.”

If you feel overwhelmed, wondering when and if this will be possible, let me reassure you that you’ll quickly nail the highly-valued IT skills, sooner than you think.

If you have any questions, or would like to find out more about how I can help you learn more about how to use IT to upscale your VA business, please feel free to contact me.



I find Shelley’s training easy to follow and the very best thing is that you can do it all at your own pace and revisit modules if it doesn’t quite sink in the first time round! I have learned so much from her training and continue to do so! She is responsive to my questions and I learn something new with each module. I find Iam hardly ever having to Google or YouTube information now, so it really is saving me time in my work day. Time that can be better used by learning more about the business I operate in!
Thanks Shelley!

Tracey Whitehouse – Executive Assistant

I have been following Shelley on Linkedin for several years, and always loved her hints and tips. In May of this year, I had the opportunity to recommend Shelley as one of our workshop speakers at the annual HMC Heads’ PA Conference in Sheffield.

On receiving the brief Shelley quickly produced content for two IT Microsoft Skills Workshops covering nuggets from Outlook, Word and Excel. Shelley then delivered (virtually) these two fantastic workshops to over 60 PAs at our conference.

From initial enquiry to delivery Shelley is the consummate professional and it was my pleasure to have had the opportunity to engage with her.

I would have no hesitation in recommending Shelley to any individual or group.

Michaela Fletcher – Heads PA

Shelley is THE guru on all things Microsoft.

I love Outlook, use it every day, and think I have a pretty good understanding of it. But every time I attend one of her sessions I learn a lot more. Her knowledge is remarkable. And she delivers her knowledge in a really clear, engaging way.

Thanks Shelley

Kathy Soulsby

I have just spent less than an hour at one of Shelley’s presentations and my mind is truly blown! I thought I was fairly proficient in Outlook, but I had no idea it could do so much more! So many time saving tips and shortcuts to help me – I can’t wait to get stuck in and implement them all! Thank you Shelley – I would highly recommend!

Hayley Rose – Executive Assistant -Dalcour Maclaren

Shelley joined us for the annual HMC Heads’ PAs conference in May 2023, where she delivered two hands-on practical IT skills workshops for over 60 PAs in attendance. Both sessions were warmly received by all participants, and from a personal perspective it was an absolute pleasure for me to work with Shelley both offline in the extensive prep phase ahead of the sessions, and online during the day itself – sharp in subject knowledge, flexible in content delivery and everything executed with a really affable manner and “can-do” approach throughout. I would recommend her services wholeheartedly.

Gareth Johnson – Leader GRE Education

Heads PA Conference

The session was well structured and the explanation was very clear. It was amazing how Shelley managed to squeeze so much info in just one hour and a half! Colin’s support and contributions were also very valuable, and so were “Virtual Veronica”‘s. Thank you for a most interesting and useful training session at the Miss Jones Virtual Summit!

Laura Carizzo- Royal Norwegian Embassy in Argentina

I haven’t used PowerPoint in 20 years, this has really boosted my confidence.

Lyn Parker

Course is packed with so much valuable information in a easy-to-understand and follow language, even for a complete beginner. I can respect the fact that sometimes it’s very hard for an expert to break the information down to basics. but Shelley has done it brilliantly. I was sure that I knew quite a bit but Shelley has proven me wrong even at the very beginning of the basics of PowerPoint. Lessons are short and precise which allowed me to easily transfer the new skill into practice without being overwhelmed and to carry on adding on more with each lesson. I had so many ‘Aha!’ moments and for most of them I couldn’t believe I used to pay graphic designer to do it for me, now, thanks to Shelley, I am looking forward to creating, designing, converting my presentations all by myself!

Iva Freeman – Vertex Human Capital

Shelley was very thorough and knew a lot of tip’s for using Teams, thank you 🙂

James O’Connor – Cavannah Homes

Very informative, constantly getting everyone in the meeting involved, loved every bit of it!

Dylan Teal Hopkins – Cavannah Homes
Fantastic and informative training and great to see all of the exciting functions with Microsoft Teams.
Laura Rigby – The Apprenticeship College
Shelley was really clear in her teaching and went at a pace that was helpful to us. We covered all we needed to know to get us started, as a small team, using MS Teams. She was also very helpful in the run up to the session, with check in calls and ensuring our platform was set up correctly. I would highly recommend Shelley to anyone wanting to learn to navigate their way around MS Teams.
Leigh Dowling – Innuous

Microsoft Teams One to One Training Session

Shelley was approachable, easy to work with, and agile with answering questions to apply the session to my specific needs

Melissa Marshall – Present Your Science

A course on Outlook had been on the top of my list when Shelley asked VA’s what they wanted to learn. It was a real case of ‘so that’s how you do it’ or ‘I never knew that’. I have to say that I learnt so many great tips it has definitely improved the way I work in Outlook and my inbox is looking colourful and organised and I can’t wait to share this knowledge with my clients.

Jacqueline Leake – JLeake VA Services – Outlook

A great course with lots of examples and step by step instructions. I can now confidently create infographics and as a bonus, I learnt a lot of new PowerPoint functionality that will enhance all my PowerPoint work and save me so much time.

Jessica Bailey – Integral Resource

I really like Shelley’s courses. She has a clear and easy to follow teaching style. In ‘How to Create Fillable Forms’ I’ve learned about the functions of the Developer ribbon which will mean I’ll be able to create a bespoke Returns Form for a client who has an online shop

Freya Henderson – Virtual Office Orkney